Xan Manning


An eager, self-motivated and multi-disciplined individual; the majority of my professional experience has been providing Operational support, but with a focus on cloud technologies and automation. I strive to work smarter.

In my current role I am a Technical Support Analyst working within Operations and Engineering. Day-to-day I provide operational support for customers; predominantly on SAP HANA appliances which run Enterprise Linux distributions but also for customers running a multitude of applications on AIX and VMWare. The primary focus of operations documentation is to formalise processes to ultimately provide a basis for automation.

My Engineering workload focuses on providing support and ability around public cloud providers such as Amazon Web Services and Microsoft Azure. The work requires repeatability and automation to be considered so I am often exposed to “Infrastructure as Code” practices with Configuration management tools such as Ansible and Terraform.

In my previous role as a DevOps Engineer, my primary epic was to migrate customers from Rackspace to AWS and to reduce the operations workload. Goals included improving monitoring by implementing Nagios, creating a framework configuration for moving from CFEngine3 to SaltStack and develop tools for automating deployment of projects into AWS based on the existing tools built for Rackspace Cloud.

During the course of my university education in architecture I made use of verbal and visual communication techniques to varying audiences in both individual and team work situations. I strive towards a satisfied completion of projects but take time to learn and reflect upon the processes undertaken.

Professional Experience

Feb 2017 - Present Centiq: Technical Support Engineer (Operations and Engineering)

Provide Operational support for SAP HANA Appliances. Aid in the delivery of engineering projects, working and providing expertise for automation and auditing in Ansible, Cucumber/Aruba; primarily focusing on cloud based projects in AWS and Azure.
Sept 2016 - Feb 2017 Hive Online: DevOps Engineer

Provide support and write automation for client cloud environments running in Rackspace Cloud and Amazon Web Services. Configuration Management with SaltStack and CFEngine3, automation with Python and AWS API (boto).Manage and monitor CentOS Linux servers running django applications under nginx/uWSGI, with MySQL Database, Redis and RabbitMQ clusters. Migrate older client environments and servers from dedicated and cloud based Rackspace services into AWS.
Apr 2015 - Sept 2016 Adaptive Web: Linux Infrastructure Administrator

Provision, maintain and support Amazon Web Service Infrastructures for clients. Configure Linux web servers for running bespoke Drupal applications using Apache/NGINX with PHP5/HHVM on AWS EC2 instances.
Nov 2014 - Apr 2015 Fast React Systems: Project and Implementation Support

Create bespoke reports and program interfaces within FastReact software for customers in SQL. Write reports in FastReport, SSRS and Fast React's Web Dashboard. Developer of the Web Dashboard project, written in C#/ASP.NET/SQL. Lead Developer of the ePR2 licensing system written in PHP/MySQL. LEMP server administrator for the Support Wiki and ePR2 licensing system. Maintainer of the Web Dashboard and ePR2 Git repositories.
Apr 2014 - Nov 2014 Fast React Systems: Technical Support Analyst

Provide technical assistance, report bugs to the develpment team, assist QA team with bug testing/modifications. Produce video tutorials documenting new features in Fast React products. Build, administrate and maintain company Knowledgebase/Wiki on a Debian Linux server. Developer of the ePR2 licensing system (PHP, MySQL on LEMP).
Feb 2013 - Apr 2014 Griffin Information Systems: 1st Line Technical Support

Diagnose and identify DSL and Hosting faults, initiate resolution process. Provide technical advise on faults. Fire warden responsibility.
Jul 2007 - Sep 2007 FPCR Environment and Design: General Assistant

Summer work experience between first and second year of undergraduate degree. Involved in CAD drawing, SketchUp modelling and general office responsibilities of filing and archiving.


2011 - 2012 M.Arch Architecture (Accellerated)
Leicester School of Architecture
2010 - 2011 MA Architectural Design
Leicester School of Architecture
2006 - 2009 BA (Hons) Architecture
Leicester School of Architecture


Dec 2019 Microsoft Certified Azure for SAP Workloads Speciality
Nov 2019 Microsoft Certified Azure Solutions Architect Expert
Apr 2015 AWS Technical Professional Accreditation
Aug 2014 edX Honor Code Certificate for Introduction to Linux


  • Linux
  • DevOps
  • AWS
  • Azure
  • Ansible
  • Terraform
  • Vagrant
  • Shell scripting
  • Python
  • Git
  • SaltStack
  • nginx
  • Apache2
  • Nagios
  • UNIX

Extra Curricular

  • Black belt, attends two weekly sessions of Go-Kan-Ryu Karate.
  • Clean full UK driving license.